REPRINT POLICY
We understand that mistakes can happen—we are all human. However, we want to clearly explain how reprints are handled when an issue occurs.
CUSTOMER FILE / ARTWORK ISSUES
Customers are responsible for reviewing their artwork before submitting it for printing.
If the issue comes from the file that was provided to us, the reprint is not the responsibility of our shop. This includes, but is not limited to:
- Wrong color in the submitted artwork
- Unwanted background
- Incorrect spelling, names, dates, or wording
- Wrong size or placement within the artwork
- Low-quality, blurry, or pixelated files
- Incorrect fonts
- Missing elements
- Any other issue that was already present in the file submitted for printing
If you approve or submit a file and later realize something needs to be changed, we are happy to reprint it; however, the new print or gang sheet will be charged at the regular price.
SHOP / PRINTING ERRORS
If the mistake was caused by our shop during the printing process, your reprint will be FREE.
Examples may include:
- Printing the wrong size when the correct size was provided
- Printing the wrong file
- Printer-related defects
- Incorrect cutting caused by our production process
- Damage caused during printing or handling by our shop
- Other production mistakes that are clearly our responsibility
We take responsibility for our work and will correct legitimate shop errors at no additional charge.